Impactful Work Coach: Help People Build Independence

Department for Work and Pensions (DWP); Dinnington; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Department for Work and Pensions (DWP) is seeking a proactive Work Coach to support customers in pursuing financial independence through work. The role involves face-to-face, digital, and telephone contact, based on site in the DWP estate across the United Kingdom.

You will help customers claim benefits, provide tailored job-search guidance, and connect them with suitable vacancies while upholding the Equality Act 2010 and delivering compassionate, high-quality service.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is seeking a proactive Work Coach to support customers in pursuing financial independence through work. The role involves face-to-face, digital, and telephone contact, based on site in the DWP estate across the United Kingdom.

You will help customers claim benefits, provide tailored job-search guidance, and connect them with suitable vacancies while upholding the Equality Act 2010 and delivering compassionate, high-quality service.