Empowering Work Coach: Transform Lives Through Jobs

Department for Work and Pensions (DWP); Pudsey; On-site; GBP 23,000 - 29,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking a Work Coach to support customers in securing financial independence through work. The role involves face-to-face, digital and telephone contact on site in DWP estate, helping individuals navigate benefits and job search actions.

The position focuses on providing tailored coaching, ensuring compliance with the Equality Act, and building relationships with customers and employers to improve outcomes. Training and development are available.

Qualifications

• Experience in delivering customer-focused support.
• Ability to follow policy guidance and act with empathy.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and enabling access to services.
• Building positive relationships with customers to motivate and build trust.
• Developing knowledge of local employment opportunities and service partner support.
• Making timely decisions and referring customers to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Department for Work and Pensions (DWP) is seeking a Work Coach to support customers in securing financial independence through work. The role involves face-to-face, digital and telephone contact on site in DWP estate, helping individuals navigate benefits and job search actions.

The position focuses on providing tailored coaching, ensuring compliance with the Equality Act, and building relationships with customers and employers to improve outcomes. Training and development are available.