Work Coach: Guide Careers and Empower Independence

Department for Work and Pensions (DWP); Exley Head; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Department for Work and Pensions (DWP) is seeking a Work Coach to support individuals in transitioning to work, delivering tailored coaching across face-to-face, digital and telephone channels on site in DWP estate. You will help claimants progress towards financial independence and access the support they need.

In this role you will build knowledge of local job opportunities, provide high-quality guidance, and ensure you comply with the Equality Act 2010, with empathy and a commitment to

Qualifications

• Customer-focused approach with empathy and compassion as core delivery focus.
• Ability to use sound judgement to help people through difficult times and challenging circumstances.
• Ensuring compliance with the Equality Act 2010 and safeguarding duties.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is seeking a Work Coach to support individuals in transitioning to work, delivering tailored coaching across face-to-face, digital and telephone channels on site in DWP estate. You will help claimants progress towards financial independence and access the support they need.

In this role you will build knowledge of local job opportunities, provide high-quality guidance, and ensure you comply with the Equality Act 2010, with empathy and a commitment to