Imaging Appointment Scheduler: Patient-Focused & Reliable

NHS; Stoke-on-Trent; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Stoke-on-Trent is seeking an Appointment Scheduler to join their team in the Imaging Directorate. The role involves scheduling patient appointments, ensuring compliance with waiting time targets, and providing excellent customer service. Candidates must possess strong communication skills, flexibility, and reliability, with a minimum of 2 GCSEs in Maths & English. This is a full-time fixed-term position, offering essential experience in a healthcare setting.

Qualifications

• Minimum of 2 GCSEs in Maths & English or equivalent experience.
• Excellent standard of literacy and numeracy.
• Minimum of one year's experience dealing with patients/public.

Responsibilities

• Schedule appointments and monitor waiting lists.
• Communicate with patients professionally, both face to face and via phone.
• Contribute to a first-class service for all users.

Skills

Communication skills

Flexibility

Reliability

Interpersonal skills

Education

Minimum of 2 GCSEs / O levels (bands A - C) Maths & English

IT skills

Tools

Microsoft Office

Job description

A prominent healthcare provider in Stoke-on-Trent is seeking an Appointment Scheduler to join their team in the Imaging Directorate. The role involves scheduling patient appointments, ensuring compliance with waiting time targets, and providing excellent customer service. Candidates must possess strong communication skills, flexibility, and reliability, with a minimum of 2 GCSEs in Maths & English. This is a full-time fixed-term position, offering essential experience in a healthcare setting.