(IM2764) Service Advisor

Pembrook Resourcing; Eastbourne; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

£30,000 Basic Salary

£45,000 OTE

Saturdays Paid as Overtime

Brand Training Provided

Job summary

Eastbourne-based automotive business is seeking an experienced Service Advisor. A £30,000 basic salary with an OTE of £45,000 and uncapped earning potential. Saturdays paid overtime, with brand training to support your career progression.

You will manage customer bookings, liaise with workshop, and drive additional sales while delivering excellent service from booking to collection. This role offers clear career development within an established team.

Qualifications

• Experience as an automotive Service Advisor.
• Excellent communication and customer service skills.
• Ability to manage multiple jobs in a busy environment.
• Commercially minded approach to maximize earnings.

Responsibilities

• Manage customer bookings and ensure expectations are clear from the start.
• Liaise with Technicians and the workshop throughout the repair process.
• Keep customers updated on progress, costs and timescales.
• Prepare job cards, estimates and invoices.
• Discuss servicing and repair requirements with customers.
• Maximise service, repair and additional sales opportunities.
• Build strong, long-term customer relationships.
• Deliver an excellent customer experience from booking through to collection.
• Work closely with the wider aftersales team to maximise workshop performance.

Skills

Service Advisor

Job description

Eastbourne | £30,000 Basic | £45,000 OTE | Uncapped Earning Potential | Saturdays Paid Overtime | Brand Training

EARN MORE. DEVELOP FURTHER. BUILD YOUR CAREER. Looking for a Service Advisor role where your earning potential isn’t capped and your development is genuinely supported?

SERVICE ADVISOR

Eastbourne | £30,000 Basic | £45,000 OTE | Uncapped Earning Potential | Saturdays Paid Overtime | Brand Training

EARN MORE. DEVELOP FURTHER. BUILD YOUR CAREER. Looking for a Service Advisor role where your earning potential isn’t capped and your development is genuinely supported?

This could be a great opportunity to join an established automotive business in Eastbourne, offering a £30,000 basic salary with an OTE of £45,000, strong uncapped earning potential and Saturdays paid as overtime on top of your basic salary.

The business is also committed to developing its people, with brand training available to support your career progression.

THE OPPORTUNITY

You’ll receive a £30,000 basic salary, with an expected OTE of £45,000 and strong uncapped earning potential for high performers.

Saturday working is paid separately as overtime on top of your basic salary, giving you another opportunity to increase your earnings.

You’ll also have access to brand training and development opportunities, making this an excellent role for an experienced Service Advisor looking to take the next step in their career.

THE ROLE

• Manage customer bookings and ensure expectations are clear from the start
• Liaise with Technicians and the workshop throughout the repair process
• Keep customers updated on progress, costs and timescales
• Prepare job cards, estimates and invoices
• Discuss servicing and repair requirements with customers
• Maximise service, repair and additional sales opportunities
• Build strong, long-term customer relationships
• Deliver an excellent customer experience from booking through to collection
• Work closely with the wider aftersales team to maximise workshop performance

You’ll Need

WHAT WE’RE LOOKING FOR

• Previous experience as an automotive Service Advisor
• Confidence discussing vehicle repairs, costs and timescales with customers
• A good understanding of workshop and aftersales processes
• Strong communication and customer service skills
• The ability to manage multiple jobs in a busy environment
• A commercially minded approach with the motivation to maximise your earnings
• It would be great if you also have
• Main dealership experience
• Experience with service plans or additional sales
• Experience working closely with a busy workshop
• A genuine ambition to progress your automotive career
• A willingness to undertake manufacturer/brand training

WHY THIS ROLE

• £30,000 Basic Salary
• £45,000 OTE
• Strong Uncapped Earning Potential
• Saturdays Paid as Overtime on Top of Basic
• Brand Training Provided
• Career Progression Opportunities
• Established Automotive Business

THE PEMBROOK DIFFERENCE

We don’t simply pass CVs around.

If you apply, a member of the Pembrook team will speak with you first, understand your experience and what you’re looking for, and make sure the opportunity is right before anything goes further.

Simple, straightforward and no pressure.

We’ll take it from there.