ICT Technician (2nd Line Support)

Boston College; Boston; On-site; GBP 27,000 - 34,000; Full time

Job summary

A leading educational institution in the UK is seeking a Full-Time ICT Technician to provide second line support. This role involves maintaining IT systems and assisting users with technology needs. The successful candidate will have relevant computing qualifications and should be comfortable with network systems and coding. The position offers competitive salary, professional development opportunities, and generous holiday packages, including a rewarding environment centered around educational support.

Benefits

25 days annual holiday

Employer pension contribution

Generous sick pay policy

Discount card and benefits platform

30% discount at on-site Nursery

Access to healthcare scheme

Discounted Gym Membership

Qualifications

• Understanding of networks, servers, and operating protocols.
• Experience assisting with software development projects.
• Ability to provide face-to-face ICT support.

Responsibilities

• Provide second line ICT support across multiple sites.
• Assist with hardware rollouts and user training.
• Support the ICT Developer and Digital Team.

Skills

Understanding of network systems

Experience with coding (VB, VB.NET, HTML, C#)

Experience in second line support

Education

Level 4 Computing qualification

Level 3 with relevant experience

Tools

HoloLens 2

Job description

JOB REF: VAF187: FULL-TIME ICT TECHNICIAN (2ND LINE SUPPORT)
£27,513 - £33,544 per annum, dependent on qualifications & experience

37 hours per week

An exciting opportunity to join a brilliant College providing cross site support for its ICT Department. If you are expecting to graduate this year, this could be the opportunity for you!

This role will provide second line ICT support, working with members of the ICT Department and its users, ensuring that business and operational requirements are always met. This will include face to face support, roll out of new hardware and managing some systems including exams. At times the role may also aid with software development projects supporting the ICT Developer, Business Intelligence, and the Digital Team.

The successful candidate will hold a Level 4 Computing qualification or Level 3 with substantive relevant experience. You will understand network systems such as servers, switches operating systems and protocols and have some experience of coding with VB, VB.NET, HTML or C#. You will be expected to be able to work some evenings on a rota basis as evening support is required until 8pm.

In return we can offer you a competitive salary, 25 days annual holiday increasing to 30 after 10 years’ service plus bank holidays and an additional holiday period spanning Christmas and New Years. You will have the opportunity to work with the latest technologies including HoloLens 2 and the chance to gain additional certifications and training.

For more information on this post please contact Noble Baby, ICT Infrastructure Manager, on [phone].

What we offer:

• Be part of a supportive and inclusive educational environment
• Enjoy professional development opportunities and career progression
• Employer pension contribution
• Full range of family friendly policies
• Generous paid holidays
• Generous sick pay policy
• Competitive salary
• Free on-site parking
• Access to apply for a discount card and benefits platform
• 30% discount on fees at on-site Nursery (Little Acorns)
• Access to a healthcare scheme following a successful probation period (Access to Best Doctors and contributions towards costs of optical, dental, physiotherapy and more!)
• Access to a reward discounts scheme following a successful probation period
• Discounted Gym Membership and free-swimming sessions (at certain times) with Geoff Moulder Leisure Complex
• On-site fine dining at our restaurant, EDEN
• On-site Coffee shops based at Rochford Campus and Peter Paine Performance Centre
• Annual Staff Celebration Day
• Christmas College Closure Days

Early application is encouraged, and we reserve the right to close the vacancy once we have received sufficient applications.

Boston College is committed to providing a safe and secure environment for all learners. All posts are subject to enhanced Disclosure & Barring Service checks.

Boston College is committed to promoting Equality and Diversity.