ICT Technical Analyst | Hybrid Role with Project Delivery

Essex County Council; Essex; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

The Local Government Pension Scheme

Generous holiday entitlement

Flexible and agile working

Employee assistance programme

Cycle to work scheme

Salary sacrifice car lease scheme

Discounted local gym membership

Free parking

Job summary

Maldon District Council is recruiting an ICT Technical Analyst to support the delivery of ICT and digital projects and maintain day-to-day BAU ICT services. The role operates on a hybrid basis with a requirement to attend the office around two days per week, coordinating tasks across applications and infrastructure workstreams.

You will liaise with colleagues, suppliers and stakeholders, contribute to planning and risk management, and help deliver system upgrades and new deployments while

Qualifications

• Educated to A level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT, digital or project support role
• Relevant experience in supporting IT projects, systems implementation, applications or infrastructure within a customer-focused environment
• Relevant vocational qualification or certification in IT, digital technologies or project support, or a willingness to work towards one
• Evidence of continuous professional development or a commitment to ongoing learning in IT systems, digital services or project delivery methodologies
• Good working knowledge of IT project delivery principles and ICT support from end to end
• Understanding of ICT applications, systems and infrastructure within a local authority or similar complex organisation
• Working knowledge of ICT governance, standards, policies and procedures, including information security and data protection
• Knowledge of basic project management approaches, tools and documentation
• Understanding of testing, implementation and transition of ICT solutions into operational support
• Knowledge of good customer service practice and supporting stakeholders with differing levels of technical knowledge
• Awareness of continuous improvement and the importance of learning from project delivery experience
• Experience of supporting ICT and digital projects within a complex organisation
• Experience of working on system implementations, upgrades or infrastructure-related activities
• Experience of coordinating tasks, actions or workstreams and supporting delivery against agreed plans and timescales
• Experience of working with internal stakeholders, ICT colleagues and external suppliers to support project delivery
• Experience of supporting testing, deployment or transition of ICT solutions into live environments
• Experience of maintaining accurate project records, documentation and progress updates
• Experience of working to deadlines and managing competing priorities within a project or support environment
• Ability to organise and coordinate project tasks, actions and information across multiple workstreams
• Ability to communicate clearly and professionally with technical and non-technical stakeholders
• Strong organisational skills to manage documentation, plans and records accurately
• Ability to analyse issues, identify appropriate actions and elevate risks or problems when required
• Ability to work collaboratively within an IT team and with service areas to support project delivery
• Confident using technology and Microsoft applications (e.g. Office 365, Word, Excel, PowerPoint) and project or service management tools
• Ability to manage own workload effectively, balancing multiple tasks and deadlines
• Ability to remain professional, flexible and solution-focused in a changing project environment

Responsibilities

• Support the delivery of ICT and digital projects by coordinating tasks, resources and activities across applications and infrastructure workstreams
• Contribute to project planning, scheduling and progress tracking, ensuring actions, risks and issues are identified and managed appropriately
• Provide specialist input to ICT projects, supporting the implementation of new systems, system upgrades and infrastructure changes
• Liaise with internal services, ICT colleagues and external suppliers to support effective project delivery and communication
• Support testing, rollout and transition of ICT solutions into business-as-usual support, including documentation and handover
• Maintain accurate project documentation, records and updates in line with agreed project and governance processes
• Identify opportunities to improve project delivery processes, tools or ways of working and contribute to continuous improvement
• Work collaboratively within the ICT service to ensure projects align with technical standards, security requirements and council policies

Skills

IT project delivery

Stakeholder communication

Project coordination

Analytical thinking

Team collaboration

Education

A level / NVQ Level 3 or equivalent

Tools

Microsoft Office 365

Word

Excel

PowerPoint

Job description

Maldon District Council is recruiting an ICT Technical Analyst to support the delivery of ICT and digital projects and maintain day-to-day BAU ICT services. The role operates on a hybrid basis with a requirement to attend the office around two days per week, coordinating tasks across applications and infrastructure workstreams.

You will liaise with colleagues, suppliers and stakeholders, contribute to planning and risk management, and help deliver system upgrades and new deployments while