Hybrid ICT Support Analyst - Local Authority IT Support

Essex County Council; Maldon; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

LGPS

Holiday entitlement

Flexible working

Employee assistance programme

Cycle to work

Car lease scheme

Discounted gym membership

Free parking

Job summary

Maldon District Council is seeking an ICT Support Analyst to join the Maldon District Council team. The role offers hybrid working with an expectation to attend the office 2 days per week and provides a pathway to develop ICT skills while delivering dependable user support.

You will act as a frontline contact for services, log and resolve incidents, advise on ICT solutions and support small projects to improve service delivery for residents and colleagues.

Qualifications

• Educated to A level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT or digital support role.
• Relevant experience in providing IT support, systems support or digital services within a customer-focused environment.

Responsibilities

• Provide specialist ICT advice and support to services, acting as a primary contact between the business and the ICT service.
• Log, manage and progress ICT incidents, requests and cases, ensuring timely resolution and escalation where required.
• Support the delivery of small ICT projects, system changes and service improvements, working with colleagues and suppliers as needed.
• Maintain accurate records of cases, actions and outcomes within ICT systems and processes.
• Support the implementation of new systems, upgrades or changes, including testing and user support.
• Contribute to service improvement by identifying recurring issues and feedback from users.

Skills

Customer service

IT support

Incident management

Communications

Problem solving

User guidance

Education

A level or NVQ Level 3

Tools

Microsoft 365

Outlook

Teams

ITSM systems

Job description

Maldon District Council is seeking an ICT Support Analyst to join the Maldon District Council team. The role offers hybrid working with an expectation to attend the office 2 days per week and provides a pathway to develop ICT skills while delivering dependable user support.

You will act as a frontline contact for services, log and resolve incidents, advise on ICT solutions and support small projects to improve service delivery for residents and colleagues.