ICT Support Assistant

Derbyshire Support & Facilities Services Limited; Holmewood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare support services provider is looking for an ICT Support Assistant to join the team at Chesterfield Royal Hospital and the DSFS Office in Holmewood. The successful candidate will act as the first point of contact for ICT support services, managing service requests and providing customer care. Duties include logging service calls, providing solutions when possible, and escalating issues as necessary. Experience in customer service and problem-solving skills are essential for this role.

Qualifications

• Act as the first point of contact for ICT Support Services.
• Experience with service desk management systems is a plus.
• Ability to prioritize and escalate issues appropriately.

Responsibilities

• Log service requests received in person or via electronic means.
• Provide first-time fixes to problems whenever possible.
• Update users on the status of their logged calls.

Skills

Excellent customer service skills

Problem solving

Communication skills

Job description

Overview

DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the Chesterfield Royal Hospital and offsite at DSFS Office based at Holmewood Derbyshire.

Responsibilities

As an ICT Support Assistant you are to act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means. Where possible, provide first time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.

To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5:30pm.

To ensure that all calls received are properly documented in the Service Desk management system(s).

To prioritise and elevate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.

To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.

Ensure that users / customers are updated on the progress of their logged call on demand and proactively.

About DSFS

DSFS is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering.

DSFS is proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it.

Eligibility

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered.

Contact

For further details / informal visits contact: Name: Rob Williams Job title: End user services lead Email address: [e-mail] Telephone number: 01246516622.