ICT Service Desk Administrator

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider is looking for an ICT Service Desk Administrator in Bicester. You will be crucial in providing support to frontline NHS staff and managing user access. Responsibilities include monitoring Active Directory and assisting with IT support calls. Ideal candidates should possess solid qualifications in Business Administration and Microsoft software training. The role offers a full-time contract with opportunities for development and NHS benefits, making it a fantastic opportunity for dedicated individuals.

Benefits

Full training and courses available

27 days holiday entitlement

Automatic NHS Pension Scheme enrolment

Access to Employee Assistance Programme

Qualifications

• Demonstrable literacy and numeracy skills backed by qualifications.
• Some formal training in Microsoft software (Excel or Word).
• Basic awareness of PC hardware components.

Responsibilities

• Monitor and maintain Active Directory.
• Provide first line support for service desk calls.
• Manage user access levels in accordance with procedures.

Skills

Basic maintenance tasks on office equipment

Advanced keyboard skills

Education

HND in Business Administration or relevant experience

Educated to degree level

Tools

Microsoft Office applications

Job description

Go back South Central Ambulance Service NHS Foundation Trust

ICT Service Desk Administrator

The closing date is 11 January 2026

We have an exciting opportunity to work in an evolving and busy ICT Service Desk. This role plays an important part in supporting front line NHS staff such as Paramedics, 999 and 111 call takers, as well as to our corporate enablers such as finance, estates and HR. No two days are the same but you will be part of a vital organisation helping to save lives, covering a wide area with a population of 7 million from Oxfordshire, Buckinghamshire, Berkshire to Hampshire.

The role will also work alongside technical specialists, drawing on their skills and knowledge to provide a cohesive support service and to help deliver the future ICT roadmap to this respected NHS Ambulance Service.

As a high performing ambulance trust SCAS strives to always deliver the best possible patient care, depending heavily on technology. Based at our HQ in Bicester or Otterbourne the successful candidate will play a critical role in ICT services required to allow us to provide fast, effective support across the organization.

If you have a good work ethic, are a great team worker, flexible and innovative, can think outside the box and are prepared to bring solutions to problems, then we'd love to hear from you!

Main duties of the job

• Monitoring and maintaining of Active Directory
• Monitoring and maintenance of all downstream systems
• Management of User Access levels
• Process management including documented procedures and statistical reports relating to access levels
• Working to help automate where possible the creation, disabling and deletion of User accounts
• Create, monitor and maintain ICT Contracts
• Process ICT Procurement requests
• Maintain the Approved list of ICT equipment available for purchase and publish this on the ICT section of the Intranet
• Service Desk support will include 1st line telephone support to service users
• To act as the focal point in respect of mobile telephone service provision across the Trust
• To process Service Desk calls in respect of mobile telephone issues
• To provide full administrative support to the Head of IT
• Providing first line support where possible for a variety of ICT Help Desk calls
• Be responsible for the ongoing monitoring of any support incidents logged
• To assist the ICT Support Officer(s)
• To support the provision of ICT service housekeeping
• Ensure all new assets are correctly recorded on the Asset Database/list
• Ensure full records are kept of Equipment disposed to allow audits
• To assist in the scheduling of routine maintenance for routine hardware servicing
• Make the Head of ICT aware of any trends in faults & workloads

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.

Job responsibilities

The ICT Service Desk Administrator report to the ICT Service Desk Manager for any of the following:

• Contract Management and Procurement
• Service Desk Duties (answering, recording and processing IT service calls)
• Carrying out basic IT Engineer Tasks for example building equipment to defined procedures, simple user account tasks where applicable.
• Ensuring Trust equipment is procured, and finance systems updated according to Trust SFIs.
• Equipment is asset tagged and recorded according to Trust requirements.
• Answering and logging of calls on the Service Desk.
• Maintaining and pro-actively managing the administration of Active Directory User Accounts, licencing and other ICT System as required.
• Working to help automate where possible the creation, disabling and deletion of User accounts, including process management, documented procedures and statistical reports relating to access levels.
• Review and Recommend Policies and Procedure improvements as required.
• Plan and prioritise work according to need and SLA requirements.

Person Specification

Qualifications

• HND in Business Administration, relevant experience or similar
• A demonstrable high level of literacy and numeracy (supported by a recognised academic qualification)
• Evidence of some formal Microsoft software training, for example Excel or Word
• Educated to degree level
• ICT or relevant degree (E.G business studies, Maths)

Knowledge

• Experience of end client contract management
• Experience of administrative back-office systems, such as: user account databases and helpdesk systems
• Experience of providing first level support over the telephone as part of a service desk/call centre function
• Awareness of core office automation systems such as: word processing spread sheets, email, internet
• Advanced keyboard skills
• Knowledge of office technology such as printers
• A basic awareness of PC based hardware (able to identify core components within a PC, such as hard disk, memory)
• Experience of IT support and non-technical users
• In depth knowledge of Microsoft office applications
• Experience of Microsoft Back office administrative systems

Skills

• Ability to perform basic maintenance tasks on office equipment such as: replacing toner in printers and changing expansion cards and components in PCs

Physical Requirements

• Ability to approach problems in a methodical manner
• Ability to remain calm in difficult or pressured situations
• Ability to deal with non-technical staff on technical issues
• Ability to keep accurate and legible records
• Ability to work autonomously
• Able to negotiate deadlines and co-ordinate activities of technical staff
• To be self‑motivated and able to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Bicester or Otterbourne

Northern House, 7-8 Talisman Business Centre

Salary

£27,485 to £30,162 a year Pro rata, per annum

Contract

Permanent

Working pattern

Full‑time

Reference number

195-25-303-CLA

Job location

Bicester or Otterbourne

Northern House, 7-8 Talisman Business Centre