ICT Field Support Officer

BT Group; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications company in Bournemouth is seeking a Field Engineer to provide crucial IT support for police operations across the Dorset area. This role entails troubleshooting technical issues, managing hardware installations, and ensuring compliance with SLAs. The ideal candidate must possess strong technical skills and be eligible for NPPV 3 Clearance, reflecting a requirement for a minimum of 5 years working history in the UK. Join us and be part of an organization that values diversity and innovation, offering attractive salary and competitive benefits.

Benefits

22 days annual leave (plus bank holidays)

Generous pension scheme

BT Share Plan

Discounted BT products including TV, Broadband and Mobile

Flexible working arrangements

Qualifications

• Strong experience in a technical support or operational role.
• Ability to travel to multiple client sites across the Dorset area.
• Eligibility for NPPV 3 Clearance, requiring a minimum of 5 years working history in the UK.

Responsibilities

• Provide technical troubleshooting knowledge to resolve 3rd line incidents within SLAs.
• Support hardware installation and complete change requests within SLA.
• Ensure technical solutions are supportable within contractual SLAs/KPIs.

Skills

Technical troubleshooting

Windows Operating System

MS SCCM Intune deployment

IT Hardware troubleshooting

Organisational skills

Job description

As a Field Engineer within the End User Workplace team on the Devon & Cornwall and Dorset Police Managed ICT Contract, you will ensure police officers and staff have the IT equipment available to them to perform a public facing role. Your attention to detail and clear record-keeping will play a crucial role in maintaining operational efficiency, directly supporting critical policing activities. By ensuring IT equipment is functioning, you will help underpin essential services, contributing to public safety and the smooth running of police operations. Please note - This role will require you to be able to travel to multiple client sites across the Dorset area: a full, clean UK driving license will be required.What you'll be doing 1. Providing technical troubleshooting knowledge to resolve 3rd line incidents within SLAs 2. Providing technical installation knowledge to complete hardware install move / change requests within SLA 3. Completion of Configuration Item change forms and supply with SLA to Configuration Manager 4. Providing technical support / knowledge transfer to colleagues when required 5. Ensuring technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion

Please note you must either hold or be eligible for NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible., 1. Sufficient experience in a technical support/operational role 2. Competent Windows Operating System skills 3. Competent MS SCCM Intune deployment skills 4. Competent in IT Hardware troubleshooting and diagnostics 5. Competent organisational skills

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements