IAM Analyst

The Economist Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading publishing organization is seeking an IAM Analyst to manage user access and support IAM systems. Responsibilities include executing user provisioning, resolving access tickets, and assisting in compliance efforts. The ideal candidate will have a degree in Computer Science or a related field, experience in IT support, and familiarity with tools like Microsoft AD and Jira. They offer a competitive benefits package, including a Work From Anywhere program and a commitment to diversity.

Benefits

Highly competitive pension plan

Private health insurance

Work From Anywhere program

Generous parental leave

Qualifications

• Experience in IT Support, Help Desk, or introductory Security/IAM role.
• Familiarity with Software Asset Management (SAM) tools.
• Strong written and verbal communication skills.

Responsibilities

• Execute user account provisioning and de-provisioning.
• Handle help desk tickets related to access issues.
• Assist in RBAC catalog maintenance and access policies.

Skills

Attention to detail

Organizational skills

Excellent communication skills

Basic understanding of access control principles

Education

Associate's or Bachelor's degree in Computer Science

Tools

Microsoft Active Directory

Jira

Flexera

Snow Software

Job description

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

The IAM Analyst is an entry‑level position responsible for performing the daily operational tasks necessary to maintain the organization's Identity and Access Management (IAM) systems. This role is crucial for ensuring the accurate and timely provisioning of user access, supporting access requests, and assisting with Role‑Based Access Control (RBAC) maintenance, audit, and compliance efforts.

Key Responsibilities

• Access Provisioning & Support:
• Execute the provisioning and de‑provisioning of user accounts and access rights across various applications and systems following established procedures.
• Handle and resolve first‑level and second‑level help desk tickets related to access issues, including forgotten passwords, MFA enrollment, and SSO connectivity problems.
• Ensure the timely processing of Joiner, Mover, and Leaver (JML) requests.
• RBAC and Compliance Assistance:
• Assist senior team members in documenting and maintaining the RBAC role catalog and access policies.
• Help prepare data and evidence for periodic User Access Reviews (UARs) and internal/external audits.
• Perform routine checks to ensure access policies are consistently applied and that the principle of least privilege is upheld.
• SAM Tool Support:
• Assist in running reports and extracting data from Flexera or Snow Software to validate software assignments and entitlements against IAM records.
• Support the configuration and maintenance of user roles and permissions within the Snow License Manager or Flexera platform to ensure secure access to SAM data.
• Use SAM data from Snow to support the business in reclaiming unused software access permissions, aligning with access governance goals.
• System Maintenance & Documentation:
• Monitor IAM system health and assist with basic operational troubleshooting under supervision.
• Contribute to the creation and upkeep of standard operating procedures (SOPs) and end‑user training materials for IAM processes.

Required Qualifications & Experience

• Education: Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related technical field, OR equivalent practical experience/certifications.
• Experience: Experience in an IT Support, Help Desk, or introductory Security/IAM role.
• Foundational Knowledge: Basic understanding of access control principles and user identity management within an enterprise environment.
• Technical Familiarity:
• Familiarity with Microsoft Active Directory (user/group management).
• Experience working with a ticketing system (e.g., Jira).
• Prior exposure to or strong interest in using Software Asset Management (SAM) tools like Flexera or Snow Software.
• Soft Skills:
• Strong attention to detail and organizational skills, critical for accurate provisioning.
• Excellent written and verbal communication skills, with a focus on customer service and clear documentation.

Preferred Qualifications (Nice to Have)

• Hands‑on experience with Flexera/Snow tools
• Administering user roles or generating compliance reports.
• Basic knowledge of Role‑Based Access Control (RBAC) concepts.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

We are committed to building and retaining a diverse and inclusive workforce. As set forth in The Economist Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.