I.T Field Service Engineer / Break-Fix Engineer - Carlisle

Cerco IT; Carlisle; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A UK-based IT service provider is seeking a Field Service Engineer to provide hands-on IT support across multiple customer sites. The ideal candidate will have a strong troubleshooting background and excellent communication skills. This role offers flexible hours and mileage reimbursement for travel, making it a great opportunity for IT engineers who enjoy problem-solving and independent work.

Benefits

Mileage paid for travel

Ongoing work opportunities

Flexible hours

Support from an established team

Qualifications

• Previous experience in a field-based IT support or break-fix role.
• Confidence working with IT hardware and troubleshooting issues.
• Flexible to travel and support multiple locations.

Responsibilities

• Attend customer sites to carry out IT break-fix and installations.
• Diagnose and resolve hardware issues efficiently.
• Deliver excellent customer service and keep clients updated.

Skills

Strong troubleshooting skills

Excellent communication skills

Professional and reliable approach

Customer-focused mindset

Job description

Field Service Engineer / Break-Fix Engineer

Multiple UK Locations | Flexible Hours (Day & Evening Work Available)

We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT break-fix support, installations, upgrades, and general maintenance of hardware.

You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments.

What you’ll do

• Attend customer sites to carry out IT break-fix, installations, and upgrades
• Diagnose and resolve hardware issues efficiently to minimise downtime
• Deliver excellent customer service, keeping clients updated throughout
• Accurately record and report all tasks carried out
• Work flexibly across day or evening shifts, depending on customer needs

What we’re looking for

• Previous experience in a field-based IT support or break-fix role
• Strong troubleshooting skills and confidence working with IT hardware
• Professional, reliable, and customer-focused approach
• Excellent communication and problem-solving skills
• Flexible to travel and support multiple locations
• Own basic tool kit, safety boots, and hi-vis (essential)

What we offer

• Mileage paid for travel between sites
• Ongoing, regular work with opportunities across multiple locations and customers
• Flexible hours with both day and evening opportunities
• Support from an established team and long-term project opportunities

If you’re an IT Engineer who enjoys solving problems, working independently, and supporting a wide range of customers, this could be the ideal role for you.