Hybrid Vehicle Operations Case Manager

Lloyds Banking Group; Watford; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading banking and finance group is seeking a Vehicle Operations Case Handler based in Watford. The role requires managing daily operations for vehicle rentals and interfacing between various stakeholders. Ideal candidates will have strong interpersonal skills, customer service experience, and attention to detail. The position offers a competitive salary and a hybrid working pattern. Join us in transforming finance and contribute to our sustainability goals.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes

Discounted shopping

22 days holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Strong interpersonal and time management skills.
• Self-motivated with excellent customer service abilities.
• High attention to detail and numeric proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Manage daily operations for Rental, Stop Gap, and MOT processes.
• Assist with Stopgap and Daily Rental interactions.
• Supervise ongoing cases and resolve issues with suppliers.
• Deliver and report on KPIs for operational requirements.
• Maintain relationships with customers and suppliers.

Skills

Time management

Interpersonal skills

Customer service

Attention to detail

Verbal communication

Written communication

Tools

Salesforce

Job description

A leading banking and finance group is seeking a Vehicle Operations Case Handler based in Watford. The role requires managing daily operations for vehicle rentals and interfacing between various stakeholders. Ideal candidates will have strong interpersonal skills, customer service experience, and attention to detail. The position offers a competitive salary and a hybrid working pattern. Join us in transforming finance and contribute to our sustainability goals.