Hybrid Tenancy Sustainment Officer - Housing Support

We Manage Jobs(WMJobs); Tamworth; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government authority in Tamworth seeks a dedicated Tenancy Sustainment Officer. You will support tenants in sustaining their tenancies, oversee estates, and manage tenancy change requests in a hybrid work environment. Strong communication skills and experience in housing or related fields are essential. The role includes home visits and engagement with tenants, contributing significantly to community well-being. Flexible working and generous holidays are part of the benefits.

Benefits

Non‑contributory health scheme

Local Government pension scheme

Generous holiday entitlement

Discounted gym membership

Payment of professional fees (where applicable)

Qualifications

• Prior experience in housing or a related sector.

Responsibilities

• Oversee estates.
• Support tenants to sustain their tenancies.
• Process tenancy change requests.
• Conduct flexible fixed tenancy reviews.
• Address tenancy breaches.
• Prepare for court proceedings.
• Carry out home visits.
• Act as a council representative at multi‑agency meetings.
• Provide signposting for referrals.
• Participate in tenant engagement activities.

Skills

Strong communication skills

Proactive attitude

Robust IT skills

Ability to manage a busy workload with competing priorities

Ability to work independently and collaboratively

Job description

A local government authority in Tamworth seeks a dedicated Tenancy Sustainment Officer. You will support tenants in sustaining their tenancies, oversee estates, and manage tenancy change requests in a hybrid work environment. Strong communication skills and experience in housing or related fields are essential. The role includes home visits and engagement with tenants, contributing significantly to community well-being. Flexible working and generous holidays are part of the benefits.