Hybrid Tenancy Support Assistant

BCP Council; Bournemouth; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in Bournemouth seeks a Tenancy Advice Assistant to join their Tenancy Advice and Repairs Team. This full-time role involves delivering excellent customer service, managing tenant inquiries, and providing advice on housing matters. Ideal candidates will demonstrate strong communication skills, effective teamwork, and the ability to handle challenging situations. There's an opportunity for career progression within a forward-thinking team, with initial training provided in a supportive environment.

Benefits

Career progression opportunities

Employee benefits package

Qualifications

• Proactive and effective at delivering excellent customer service.
• Ability to use initiative and handle challenging situations.
• Experience in a customer-facing role is a plus.

Responsibilities

• Provide excellent service to customers based on their individual needs.
• Log customer contacts using the Northgate Housing IT system.
• Manage cases related to anti-social behaviour and tenancy agreements.
• Deliver face-to-face customer service at the Kinson Hub.

Skills

Excellent communication skills

Strong team player

IT skills

Ability to multi-task

Job description

A local government authority in Bournemouth seeks a Tenancy Advice Assistant to join their Tenancy Advice and Repairs Team. This full-time role involves delivering excellent customer service, managing tenant inquiries, and providing advice on housing matters. Ideal candidates will demonstrate strong communication skills, effective teamwork, and the ability to handle challenging situations. There's an opportunity for career progression within a forward-thinking team, with initial training provided in a supportive environment.