Hybrid Technical Support Agent - Guinness Accredited

CPM CX Centre; Thame; Hybrid; GBP 22,711 - 27,758; Full time

Benefits offered by this job

Ongoing training and development

Confidential counselling and resources

Company pension

LinkedIn learning and certifications

Referral program bonus

Job summary

A leading customer service company in the UK is seeking an Entry-level Customer Service Representative in Thame. You will provide exceptional support to customers, including troubleshooting technical issues, and collaborating with engineers. Candidates should be fluent in English, possess strong communication skills, and have a passion for customer service. This full-time role offers a hybrid work model with a salary of £25,235 and additional performance bonuses. Exciting perks include ongoing training and a supportive work environment.

Qualifications

• Must be aged 18+.
• Confident in communication, both phone and digital.
• Meticulous attention to detail and strong time management.

Responsibilities

• Handle customer inquiries with professionalism and empathy.
• Accurately diagnose and resolve technical faults remotely.
• Collaborate closely with Diageo Engineers.

Skills

Fluency in English

Strong communication skills

Customer focus

Organisational skills

Problem solver

Team player

Tools

Microsoft Office Suite

Job description

A leading customer service company in the UK is seeking an Entry-level Customer Service Representative in Thame. You will provide exceptional support to customers, including troubleshooting technical issues, and collaborating with engineers. Candidates should be fluent in English, possess strong communication skills, and have a passion for customer service. This full-time role offers a hybrid work model with a salary of £25,235 and additional performance bonuses. Exciting perks include ongoing training and a supportive work environment.