Italian-Speaking Graduate Account Manager (Hybrid)

Graduate Talent; Royal Leamington Spa; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working arrangements

Share Scheme

Pension

24/7 EAP

Discount Schemes

Free Car Parking

Monthly team lunch

Job summary

A fast-growing technology company in Royal Leamington Spa seeks a Customer Support Representative to provide exceptional support. This role involves responding to customer queries on various platforms and resolving technical inquiries. Ideal candidates should have strong communication skills, experience in customer service, and proficiency in a European language. The company offers hybrid working arrangements and a supportive team culture with numerous benefits.

Qualifications

• Fluent in a European language (Spanish or Italian).
• Experience in a digital environment.
• Willingness to go the extra mile for customer engagement.

Responsibilities

• Respond to customer queries via email and social media.
• Prioritize and resolve daily customer support queries.
• Handle technical inquiries from non-technical users with clarity.

Skills

Proficiency in verbal and written English

Experience in customer service

Strong organizational skills

Problem-solving skills

Ability to comprehend technical queries

Tools

CRM systems (Shopify/Gorgias)

Job description

A fast-growing technology company in Royal Leamington Spa seeks a Customer Support Representative to provide exceptional support. This role involves responding to customer queries on various platforms and resolving technical inquiries. Ideal candidates should have strong communication skills, experience in customer service, and proficiency in a European language. The company offers hybrid working arrangements and a supportive team culture with numerous benefits.