Customer Support Agent - Diageo

CPM CX Centre

Thame

Hybrid

GBP 22,711 - 27,758

Full time

14 days+

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Benefits offered by this job

Ongoing training and development

Confidential counselling and resources

Company pension

LinkedIn learning and certifications

Referral program bonus

Job summary

A leading customer service company in the UK is seeking an Entry-level Customer Service Representative in Thame. You will provide exceptional support to customers, including troubleshooting technical issues, and collaborating with engineers. Candidates should be fluent in English, possess strong communication skills, and have a passion for customer service. This full-time role offers a hybrid work model with a salary of £25,235 and additional performance bonuses. Exciting perks include ongoing training and a supportive work environment.

Qualifications

Must be aged 18+.
Confident in communication, both phone and digital.
Meticulous attention to detail and strong time management.

Responsibilities

Handle customer inquiries with professionalism and empathy.
Accurately diagnose and resolve technical faults remotely.
Collaborate closely with Diageo Engineers.

Skills

Fluency in English

Strong communication skills

Customer focus

Organisational skills

Problem solver

Team player

Tools

Microsoft Office Suite

Job description

Who We Are

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio spans spirits and beer, from centuries‑old names to the latest innovations, building the very best brands.

In this dynamic role, you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.

What's Your Mission?

Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem‑solving and technical skills.
Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands‑on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

Requirements

Applicants: must be aged 18+
Language Skills: Fluency in English (written and spoken).
Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
Previous bar experience: a plus

Benefits

Start Date: 4th January 2026
Hours: 37.5 hours per week
Work Schedule: Monday‑Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
Salary: £25,235 per year
Performance Bonus: up to £1,000 per year
Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
Work Model: Hybrid – Office 2 days per week
Training: 2 weeks from the office
Office Location: Thame

Additional Perks