Customer Support Specialist — Solve Problems & Delight Clients

IntelContact; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading technology firm in Greater London is seeking a Customer Support Agent to deliver exceptional service and support. The role involves resolving customer queries, maintaining records, and contributing to the team. Ideal candidates will possess strong communication skills, relevant customer service experience, and at least 5 GCSEs including English. This full-time position offers an opportunity to grow within an enthusiastic team.

Qualifications

• Candidates must have a minimum of 5 GCSEs including a C or above in English.
• Strong customer service skills are essential.
• Ability to resolve conflicts effectively.

Responsibilities

• Serve customers by providing product and service information.
• Resolve product or service problems by understanding complaints.
• Accurately maintain customer records and accounts.

Skills

Customer Service

Problem Solving

Phone Skills

Multi Tasking

Education

5 GCSEs between grades A-D, C or above in English

Job description

A leading technology firm in Greater London is seeking a Customer Support Agent to deliver exceptional service and support. The role involves resolving customer queries, maintaining records, and contributing to the team. Ideal candidates will possess strong communication skills, relevant customer service experience, and at least 5 GCSEs including English. This full-time position offers an opportunity to grow within an enthusiastic team.