Hybrid Customer Support Specialist — Growth & Training Path

TSG; Basildon; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension (Salary Sacrifice)

Healthcare Scheme

20 days annual leave

Life Assurance

Company discount scheme

Job summary

TSG UK is seeking a Customer Service Representative to join the busy Service Support team in Basildon. You will handle inbound calls and emails, update client portals, and keep colleagues informed to coordinate field-based service teams. The role offers hybrid working after training.

You should bring a solid customer service background and be proficient with Outlook and Excel, with strong communication and a professional telephone manner. A proactive and flexible approach is valued.

Qualifications

• Strong customer service background.
• Good working knowledge of Outlook and Excel.
• Excellent communication skills and professional telephone manner.

Responsibilities

• Be the first point of contact for inbound calls and emails from clients.
• Update a variety of customer portals and keep colleagues informed to coordinate field-based service teams.
• Support a fast-paced service operation with accurate information and timely responses.

Skills

Customer service

Communication

Telephone manner

Attention to detail

Tools

Outlook

Excel

Job description

TSG UK is seeking a Customer Service Representative to join the busy Service Support team in Basildon. You will handle inbound calls and emails, update client portals, and keep colleagues informed to coordinate field-based service teams. The role offers hybrid working after training.

You should bring a solid customer service background and be proficient with Outlook and Excel, with strong communication and a professional telephone manner. A proactive and flexible approach is valued.