Hybrid Technical Account Manager – Growth & Roadmaps

Focus Group; Shoreham-by-Sea; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

OTE £75k-£80k

Hybrid work options

Job summary

Focus Group is seeking a Technical Account Manager in Shoreham-by-Sea to act as a key technical advisor and customer advocate for our major clients, retaining, managing and growing assigned accounts. You will collaborate with the BDM/AM/AD and Presales to design solutions that meet business needs and guide customers through the lifecycle.

In this hybrid role you will lead IT roadmaps, present proposals, deliver technical presentations and build strong relationships.

Qualifications

• Technical background in MSP environment or similar.
• Solid understanding of M365, Azure, AVD, Windows Server and storage/hardware.
• Strong communication to explain complex tech to non-technical stakeholders.
• Experience designing technical solutions for SME to Enterprise.
• Full driving licence and willingness to travel.

Responsibilities

• Lead IT roadmaps and strategic plans for clients.
• Develop proposals with Presales and delivery teams.
• Deliver technical presentations and high-level documentation.
• Manage pipeline and customer health metrics.
• Build and maintain strong client relationships.
• Identify upsell opportunities.
• Coordinate with Presales, Delivery & Project teams.

Skills

Technical delivery

M365 & Azure

Networking basics

Cyber security concepts

Client relationship mgmt

Communication skills

Travel willingness

Tools

HPE

Meraki

SonicWALL

Job description

Focus Group is seeking a Technical Account Manager in Shoreham-by-Sea to act as a key technical advisor and customer advocate for our major clients, retaining, managing and growing assigned accounts. You will collaborate with the BDM/AM/AD and Presales to design solutions that meet business needs and guide customers through the lifecycle.

In this hybrid role you will lead IT roadmaps, present proposals, deliver technical presentations and build strong relationships.