Strategic Technical Account Manager (Hybrid)

Focus Group; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance or company car

Hybrid working options

Holiday 24 days + bank holidays +生日休假

Job summary

Focus Group in Birmingham seeks a Technical Account Manager to lead IT roadmaps and act as a trusted technical advisor for key clients. You will collaborate with BDM/AM/AD and Presales to design solutions, ensuring customer satisfaction and retention throughout the lifecycle.

The role requires strong communication, deep technical knowledge of M365/Azure/AVD and security frameworks, and a willingness to travel. Permanent, on-site in Birmingham with hybrid options may apply.

Qualifications

• Experience in MSP environments or similar channel models.
• Strong technical background with enterprise IT solutions.
• Ability to translate business needs into technical solutions.

Responsibilities

• Lead and present IT roadmaps aligned with client goals.
• Support sales and discovery meetings with technical input.
• Develop proposals with presales for customer requirements.
• Deliver technical presentations and high-level documentation.
• Capture business and technical requirements for solutions.
• Provide timely management information on pipeline and health.
• Identify upsell and cross-sell opportunities within accounts.
• Maintain relationships and ensure successful handover to delivery.
• Meet KPIs related to opportunity value, volume and retention.

Skills

M365

Azure

AVD

Windows Server

Storage hardware

Networking (HPE)

Meraki

SonicWALL

Cyber security

Zero Trust

SASE

CASB

EDR/XDR

ISO27001

Pre-sales

Project Mgmt

Delivery

Communication

Account growth

Tools

MS Teams

Job description

Focus Group in Birmingham seeks a Technical Account Manager to lead IT roadmaps and act as a trusted technical advisor for key clients. You will collaborate with BDM/AM/AD and Presales to design solutions, ensuring customer satisfaction and retention throughout the lifecycle.

The role requires strong communication, deep technical knowledge of M365/Azure/AVD and security frameworks, and a willingness to travel. Permanent, on-site in Birmingham with hybrid options may apply.