Graduate Tech Account Manager - Hybrid London

Broaden Management Partners; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Broaden Management Partners in London is seeking a Graduate Technical Account Manager to bridge customer needs with product capabilities. This consultative role focuses on onboarding, configuration, and ensuring customers gain value from the SaaS data platform.

You’ll shadow sales demonstrations, own feature walk-throughs, and create clear docs. Travel across the UK and collaborate with Product and Engineering to relay user feedback.

Qualifications

• Bachelor’s degree or equivalent practical experience in any discipline.
• Clear written and verbal communication skills.
• Strong interest in technology, B2B software (SaaS), or data platforms.
• High attention to detail and proactive troubleshooting.
• Bonus: internships, customer-facing work experience.
• Familiarity with CRM platforms such as HubSpot or Salesforce, ticketing tools, or screen-recording software.

Responsibilities

• Assist with gathering client requirements and onboard new accounts alongside senior team members.
• Shadow and support the sales team during product demonstrations, eventually taking ownership of standard feature walk-throughs.
• Serve as a responsive, friendly day-to-day contact for user queries and assist with executive stakeholder updates.
• Draft and maintain clear, user-friendly documentation, FAQs, how-to guides, and short video walkthroughs to help clients self-serve.
• Travel across the UK with team leads to attend client meetings, industry events, and conferences.
• Act as the voice of the customer by consolidating user feedback and bug reports, collaborating with Product and Engineering.

Skills

Analytical

Communication

Proactive

Self-management

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Salesforce

Ticketing tools

Screen-recording software

Job description

Broaden Management Partners in London is seeking a Graduate Technical Account Manager to bridge customer needs with product capabilities. This consultative role focuses on onboarding, configuration, and ensuring customers gain value from the SaaS data platform.

You’ll shadow sales demonstrations, own feature walk-throughs, and create clear docs. Travel across the UK and collaborate with Product and Engineering to relay user feedback.