Technical Account Manager - Hybrid, £50k + OTE

Focus Group; Exeter; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

Hybrid working options

Holiday entitlement 24 days + bank hol

Birthday leave

Paid volunteering day

Pension and health benefits

Job summary

Focus Group in Exeter seeks a Technical Account Manager to act as a key technical advisor and customer advocate for key clients. You will retain, manage and grow assigned accounts, working with BDM/AM/AD and Presales to design solutions that meet business requirements.

Drive exceptional customer satisfaction across the lifecycle. The TAM will own IT roadmaps, deliver technical presentations and ensure timely delivery, while identifying upsell opportunities and managing pipeline health.

Qualifications

• Experience as IT Technical Account Manager or similar role.
• Strong knowledge of M365, Azure, networking and cyber security concepts.
• Ability to translate customer needs into technical solutions and proposals.

Responsibilities

• Lead IT roadmaps and strategic plans aligned with client goals.
• Support sales in discoveries, presentations and closing meetings.
• Develop proposals and technical presentations with the Presales team.

Skills

MS 365

Azure

Networking

Cyber security

Pre-sales

Account management

Travel willingness

Tools

M365

Job description

Focus Group in Exeter seeks a Technical Account Manager to act as a key technical advisor and customer advocate for key clients. You will retain, manage and grow assigned accounts, working with BDM/AM/AD and Presales to design solutions that meet business requirements.

Drive exceptional customer satisfaction across the lifecycle. The TAM will own IT roadmaps, deliver technical presentations and ensure timely delivery, while identifying upsell opportunities and managing pipeline health.