Hybrid Account Manager - Maritime Tech Growth

Ocean Technologies Group; Manchester; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

Ocean Technologies Group in Manchester is seeking an Account Manager to lead and grow strategic customer relationships. You will serve as the primary contact for key accounts, ensuring satisfaction, renewals, and identifying new revenue through upselling and cross-selling in the SaaS maritime technology space.

This role is hybrid, based in Manchester, requiring strong stakeholder management, the ability to develop engagement plans, coordinate with Rev Ops, and travel domestically and

Qualifications

• Bachelor’s degree in business, Marketing, or related field.
• MBA is preferred.
• Extensive experience in account management, customer success, or related roles within technology, SaaS, or service industries.
• Knowledge of the maritime industry and experience in crewing, training, or QHSE departments.
• Proven track record of managing high-value client accounts and driving revenue growth through strategic account development.
• Strong leadership experience, including team management and cross-functional collaboration.
• Ability to analyse client data and develop strategic account plans.
• Strong presentation and public speaking skills.
• Ability and willingness to travel (domestic and international).

Responsibilities

• Maintain relationships through regular check-ins and business reviews.
• Develop org charts and stakeholder engagement plans to navigate customer organizations in coordination with the CEM.
• Attend the CEM-led C-Level engagements to stay aligned with strategic objectives.
• Qualify decision-making processes, criteria, and compelling events to drive deals forward.
• Assess pain points and business impact to position the right solutions.
• Drive upsell and cross-sell opportunities to expand revenue within key accounts.
• Support renewals and contract negotiations to maximize customer lifetime value.
• Demonstrate product value and present ROI/business case proposals, and negotiation support with sales.
• Collaborate with Rev Ops and Deal Desk for contract review and approvals.

Skills

Account management

Customer success

Revenue growth

Cross-selling

Upselling

Relationship building

Public speaking

Education

Bachelor’s degree in business, Marketing, or related field

MBA preferred

Job description

Ocean Technologies Group in Manchester is seeking an Account Manager to lead and grow strategic customer relationships. You will serve as the primary contact for key accounts, ensuring satisfaction, renewals, and identifying new revenue through upselling and cross-selling in the SaaS maritime technology space.

This role is hybrid, based in Manchester, requiring strong stakeholder management, the ability to develop engagement plans, coordinate with Rev Ops, and travel domestically and