Hybrid SMB Growth Account Manager

DELIVEROO

Manchester

Hybrid

GBP 26,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Deliveroo in Manchester is seeking an SMB Account Manager to help restaurant partners grow their businesses by optimising delivery operations, attracting new customers and leveraging our technology. You'll join the SMB team in Manchester City Centre, manage a high-velocity desk-based portfolio, build long-term partner relationships and drive revenue through strategic campaigns.

The role offers hybrid working and a base salary of £29,300 plus a potential £6,000 bonus, with start date in October

Qualifications

Proven account management experience with telephone-based support and selling.
Strong data-driven problem solving to identify core issues quickly.
Excellent phone manner and persuasive communication to remove barriers.
Genuine enthusiasm for technology and learning digital tools.
Results-oriented mindset focused on partner and business outcomes.

Responsibilities

Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations.
Relationship Partnership: Build and maintain favourable, long-term relationships with partners, ensuring they receive exceptional service and tailored support.
Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics, including order volume, retention, and customer outcomes.
Consultative Selling: Guide partners on how to offer the best delivery experience and take advantage of our latest technology and perks.
Cross-Functional Collaboration: Liaise between your restaurant partners and internal Deliveroo teams to ensure our solutions are delivered according to their specific needs.