Strategic SMB Programs Manager

Deliveroo; Manchester; On-site; GBP 65,000 - 95,000; Full time

Job summary

Deliveroo's SMB Hub in Manchester seeks a Program Manager for the Operational Support team to lead large-scale programmes that move commercial priorities. You will work with Sales, NPX, Account Management and Partner Support to land initiatives using a recognised delivery framework and drive measurable change across a fast‑moving operation.

This role focuses on structured engagement and strategic communications, enabling cross‑functional alignment and ongoing improvement of partner outcomes.

Qualifications

• Strong project and programme management skills, ideally with a PRINCE2 or Six Sigma qualification (or clear demonstrable working knowledge).
• Excellent time management — able to prioritise, sequence and protect delivery quality across multiple workstreams.
• Strong written and verbal communication skills, with the ability to flex style for different audiences, including senior stakeholders.

Responsibilities

• Lead end-to-end delivery of large-scale SMB initiatives — from scoping and governance through to sign-off, communications and reporting.
• Apply a consistent, recognised methodology (PRINCE2 or Six Sigma) to give initiatives clear milestones, risk management and quality control.
• Design and embed a structured engagement framework for the Hub, defining how initiatives are prioritised, resourced and measured.
• Translate Hub priorities into actionable delivery plans that support commercial objectives and monitor delivery metrics.
• Own the SMB communications strategy and produce structured reporting for senior stakeholders.

Skills

Project management

PRINCE2

Six Sigma

Stakeholder comms

Job description

Deliveroo's SMB Hub in Manchester seeks a Program Manager for the Operational Support team to lead large-scale programmes that move commercial priorities. You will work with Sales, NPX, Account Management and Partner Support to land initiatives using a recognised delivery framework and drive measurable change across a fast‑moving operation.

This role focuses on structured engagement and strategic communications, enabling cross‑functional alignment and ongoing improvement of partner outcomes.