Senior SMB Account Manager — Growth & Partnerships

Uber; Leeds; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Equity

Office in-person presence 50%

Benefits package

Job summary

Uber in Leeds is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will be their primary advisor, solving problems, negotiating, and driving adoption of new features to unlock value for local businesses.

Join a fast-paced team that prioritizes resilience, data-driven decision making, and long-term partnerships. This role requires in-office presence with flexibility for hybrid work in the local market.

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing roles.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management

Negotiation

Data-driven insights

Stakeholder management

English proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

Uber in Leeds is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will be their primary advisor, solving problems, negotiating, and driving adoption of new features to unlock value for local businesses.

Join a fast-paced team that prioritizes resilience, data-driven decision making, and long-term partnerships. This role requires in-office presence with flexibility for hybrid work in the local market.