Hybrid SMB Account Manager - Restaurants & Campaigns

Deliveroo; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Deliveroo is seeking an SMB Account Manager to manage a portfolio of restaurant partners in Manchester City Centre. The role starts office-based during a 3-month probation, then transitions to hybrid working, reporting to the SMB Account Management Team Lead.

You will engage partners to drive growth, improve delivery experience, and maximise platform adoption, using email, calls, and presentations while collaborating with cross-functional teams.

Qualifications

• Track record in an account management role with proven relationship-building results.
• Able to diagnose problems quickly using data without overthinking.
• Enthusiastic, creative at removing barriers.
• Excellent telephone manner with customer support experience.
• Keen to learn how Deliveroo technology helps partners succeed.
• French language proficiency to converse with businesses.

Responsibilities

• Manage a portfolio of accounts through desk-based account management.
• Support growth of partners via email, phone, and video calls.
• Maintain long-term relationships to ensure best service on Deliveroo.
• Liaise between restaurants and teams to deliver solutions.
• Drive positive outcomes and favourable relationships with partners.
• Execute campaigns to improve KPIs like customer outcomes, retention, and order volume.
• Drive engagement with national and local marketing opportunities for restaurants.

Skills

Account management

Relationship building

Data-driven problem solving

Phone support

Tech-savviness / eager to learn

French language

Job description

Deliveroo is seeking an SMB Account Manager to manage a portfolio of restaurant partners in Manchester City Centre. The role starts office-based during a 3-month probation, then transitions to hybrid working, reporting to the SMB Account Management Team Lead.

You will engage partners to drive growth, improve delivery experience, and maximise platform adoption, using email, calls, and presentations while collaborating with cross-functional teams.