Strategic SMB Programs & Change Lead

Whereby; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Deliveroo is seeking a Program Manager for the Operational Support team in Manchester. You will lead large-scale SMB initiatives, coordinating with Sales, NPX and Account Management to land changes on time and with measurable impact.

You will apply established delivery methodologies (PRINCE2 or Six Sigma), design engagement frameworks, and drive communications and change across the Hub to enable commercial growth and efficiency.

Qualifications

• Strong project and time management skills with ability to juggle multiple workstreams.
• Excellent written and verbal communication, able to tailor messages for different audiences.
• Proven track record delivering complex plans on time with clear milestones and risk management.

Responsibilities

• Lead end-to-end delivery of SMB initiatives, from scoping to governance and reporting.
• Apply PRINCE2 or Six Sigma to establish milestones, risk controls, and quality.
• Design and embed engagement frameworks; align initiatives with Hub priorities.
• Own SMB communications strategy; produce clear reporting for senior leaders.
• Collaborate with Sales, NPX, Account Management and Ops to keep stakeholders aligned.
• Drive change initiatives and ensure tools/content support new ways of working.

Skills

Project management

Time management

Communication skills

Leadership

Data-driven

Stakeholder engagement

Cross-functional collaboration

Education

Six Sigma or Prince2 certification (preferred)

Job description

Deliveroo is seeking a Program Manager for the Operational Support team in Manchester. You will lead large-scale SMB initiatives, coordinating with Sales, NPX and Account Management to land changes on time and with measurable impact.

You will apply established delivery methodologies (PRINCE2 or Six Sigma), design engagement frameworks, and drive communications and change across the Hub to enable commercial growth and efficiency.