Hybrid Service Desk Engineer - Grow Your IT Career

Cybit; Newcastle upon Tyne; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A technology firm in Newcastle is seeking a 1st Line Service Desk Engineer to provide technical support to users. The role involves resolving incidents and requests efficiently while ensuring customer satisfaction. Ideal candidates should have IT support experience, knowledge of Windows 365, Active Directory, and exceptional customer service skills. The position offers various benefits, including a pension scheme and healthcare insurance, along with opportunities for career progression.

Benefits

Pension scheme

33 days annual leave

Healthcare cash plan

Private Medical Insurance

Company electric car scheme

Cycle to work scheme

Employee assistance programme

Occupational sick pay

Qualifications

• Prior experience in a technical support role, preferably in a service desk.
• Strong technical understanding of Windows environments.
• Exceptional communication and customer service skills.

Responsibilities

• Provide technical support and maintenance for IT users.
• Resolve incidents and requests efficiently.
• Ensure alignment with service level commitments.

Skills

Previous IT experience in a service desk environment

Knowledge of Windows 365, Active Directory, and Exchange

Exceptional customer service skills

Organisational skills under pressure

Job description

A technology firm in Newcastle is seeking a 1st Line Service Desk Engineer to provide technical support to users. The role involves resolving incidents and requests efficiently while ensuring customer satisfaction. Ideal candidates should have IT support experience, knowledge of Windows 365, Active Directory, and exceptional customer service skills. The position offers various benefits, including a pension scheme and healthcare insurance, along with opportunities for career progression.