Hybrid Service Delivery Coordinator

Opus Technology Limited; Reigate; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

Cash plan

Pension and life insurance

Maternity leave

Paternity leave

Dreamball prize draw

Training and development pathways

Company events

Job summary

Opus Technology offers a Service Management Co-ordinator role within their Service Delivery team. You will be the day-to-day service contact for an allocated portfolio of Framework and Gold Standard customers, ensuring high-quality customer experience and continuous support across contracted services.

You will produce timely service reports, assist with service reviews and data analysis, and escalate complex issues. Hybrid role based in Reigate with salary £30-£32k DOE.

Qualifications

• Minimum of two years’ experience in a customer service or service management role.
• Confident in presenting information and engaging professionally with customers.
• Ability to gather, validate and interpret service data.
• Ability to produce clear, accurate reports and maintain reporting templates.
• Exposure to service management systems and databases preferred.
• Proficient in Microsoft Office, particularly Excel and Powerpoint.
• Well organised, able to manage recurring deadlines and follow actions through to completion.
• At least 5 GCSE Grades at ‘C’ level or above including Maths & English.

Responsibilities

• Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
• Producing accurate and timely service reporting for Service Management Analysts and Service Managers
• Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
• Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
• Maintaining high standards across allocated customer experience and reporting activities

Skills

Two years customer service experience

Confident in presenting information

Interpreting service data

Producing clear reports

Experience with service reviews/casej

Service management systems exposure

MS Office (Excel, PowerPoint)

Organised and deadline‑driven

Education

GCSEs including Maths & English

Tools

Excel

PowerPoint

Service management databases

Job description

Opus Technology offers a Service Management Co-ordinator role within their Service Delivery team. You will be the day-to-day service contact for an allocated portfolio of Framework and Gold Standard customers, ensuring high-quality customer experience and continuous support across contracted services.

You will produce timely service reports, assist with service reviews and data analysis, and escalate complex issues. Hybrid role based in Reigate with salary £30-£32k DOE.