Hybrid Service Delivery Coordinator – Client Experience

Confidential; Reigate; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life insurance

Enhanced Maternity and Paternity

Dreamball draw

Training and development

Company events

Volunteer days

Refer a friend £1,000

25 days holiday

Daily office breakfasts

Job summary

Opus, the UK's largest independent MSP, invites you to join the Service Delivery team as a Service Management Co-ordinator. You will be the day-to-day service contact for a portfolio of Framework and Gold Standard customers, ensuring quality and continuity of contracted services.

You will produce timely service reports, support reviews, escalate major incidents, and help maintain high reporting standards. The ideal candidate has at least two years in customer service or service management,

Qualifications

• A minimum of two years experience in a customer service or service management role
• Confident in presenting information and engaging professionally with customers
• Ability to gather, validate and interpret service data
• Ability to produce clear, accurate reports and maintain reporting templates
• Exposure to service management systems and databases preferred
• Proficient in Microsoft Office, particularly Excel and Powerpoint
• Well organised, able to manage recurring deadlines and follow actions through to completion
• At least 5 GCSE Grades at C level or above including Maths & English
• Aligned with the Opus core values

Responsibilities

• Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
• Producing accurate and timely service reporting for Service Management Analysts and Service Managers
• Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
• Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
• Maintaining high standards across allocated customer experience and reporting activities

Skills

Customer service

Data interpretation

Reporting

MS Office

Time management

Effective communication

Education

GCSEs including Maths & English

Tools

MS Excel

PowerPoint

Job description

Opus, the UK's largest independent MSP, invites you to join the Service Delivery team as a Service Management Co-ordinator. You will be the day-to-day service contact for a portfolio of Framework and Gold Standard customers, ensuring quality and continuity of contracted services.

You will produce timely service reports, support reviews, escalate major incidents, and help maintain high reporting standards. The ideal candidate has at least two years in customer service or service management,