Service Management Co-ordinator

Opustech; Reigate; Hybride; GBP 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Private Healthcare and Cash Plan

Pension and life insurance

Enhanced Maternity and Paternity

Dreamball quarterly draw

Personalised training and development

Fully funded companywide events

Monthly outstanding performer accruals

Paid volunteering days

Refer a friend scheme (£1,000)

Résumé du poste

Opus, the UK’s largest independent Managed Service Provider, is recruiting a Service Management Co-ordinator in Reigate. You will be the day-to-day service contact for a portfolio of Framework and Gold Standard customers, ensuring high-quality customer experience and timely reporting.

The role focuses on data gathering, analysis and reporting, supporting service reviews, and escalating issues as needed. Hybrid working with three days in Reigate offers balance and development opportunities.

Qualifications

• Minimum of two years’ experience in a customer service or service management role.
• Confident in presenting information and engaging professionally with customers.
• Ability to gather, validate and interpret service data.
• Ability to produce clear, accurate reports and maintain reporting templates.
• Exposure to service management systems and databases preferred.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Well organised, able to manage recurring deadlines and follow actions through to completion.
• GCSEs including Maths & English at C or above.

Responsabilités

• Act as day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.
• Deliver high-quality customer experience and support continuity throughout contracted services.
• Produce accurate and timely service reporting for Service Management Analysts and Service Managers.
• Support Service Management Analysts with service reviews, customer analysis, case investigation and action tracking.
• Escalate major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager.
• Maintain high standards across allocated customer experience and reporting activities.

Connaissances

Customer service

Service management

Data gathering

Reporting

Presentation

MS Office (Excel/PowerPoint)

Organisational skills

Formation

GCSEs including Maths & English

Outils

Service management systems

Excel

PowerPoint

Description du poste

Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development.

Be a key player in our Service Delivery team

The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.

Additionally, you will be responsible for:

• Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
• Producing accurate and timely service reporting for Service Management Analysts and Service Managers
• Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
• Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
• Maintaining high standards across allocated customer experience and reporting activities

Salary £30-£32k DOE
Hybrid working for a good work/life balance – 3 days a week in Reigate

The talents we are excited to see

You will have the following experience/skills:

• A minimum of two years’ experience in a customer service or service management role
• Confident in presenting information and engaging professionally with customers
• Ability to gather, validate and interpret service data
• Ability to produce clear, accurate reports and maintain reporting templates
• Exposure to service management systems and databases preferred
• Proficient in Microsoft Office, particularly Excel and Powerpoint
• Well organised, able to manage recurring deadlines and follow actions through to completion
• At least 5 GCSE Grades at ‘C’ level or above including Maths & English
• Aligned with the Opus core values

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Enhanced Maternity and Paternity
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.