Customer Experience Specialist - Hybrid Growth Role

Opustech; Reigate; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

Dreamball draw

Company events

Free breakfasts

Outstanding performance awards

Pension & life insurance

Training & development

Volunteering days

Refer a friend bonus

Flexible holiday

Job summary

Opus, the UK's largest independent MSP, invites applications for a Customer Experience Specialist in Reigate. The role delivers first-line responses to customer requests by phone, email, web, and portal, while maintaining satisfaction and actively managing CRM tickets and SLAs.

The position offers hybrid working with 3 days in the Reigate office, 25 days holiday plus bank holidays, and a comprehensive benefits package to support professional development and work-life balance.

Qualifications

• At least 5 GCSE Grades at 'C' level or above including Maths and English
• Previous employment in a customer service or co-ordination role
• PC literate. IT Microsoft Office proficient. Exposure to databases preferred
• Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
• Ability to communicate at all levels with an excellent telephone manner
• Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems
• High level of personal motivation, looking to further skills and career through In-House training
• Ability to multitask is vital to this role

Responsibilities

• Maintaining Customer Satisfaction
• Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets
• Competency on all supplier portals and communication processes
• Ad hoc cover for accepting orders/deliveries, dealing with post
• Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
• Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week - 1 week on/6 weeks off rotation with a waiting list to join)

Skills

GCSEs

Customer service

MS Office

Databases

Conflict resolution

Multitasking

Communication skills

Cross-department communication

Career development

Education

GCSEs including Maths & English

Tools

Microsoft Office

CRM systems

Database systems

Job description

Opus, the UK's largest independent MSP, invites applications for a Customer Experience Specialist in Reigate. The role delivers first-line responses to customer requests by phone, email, web, and portal, while maintaining satisfaction and actively managing CRM tickets and SLAs.

The position offers hybrid working with 3 days in the Reigate office, 25 days holiday plus bank holidays, and a comprehensive benefits package to support professional development and work-life balance.