Customer Service & Ops Coordinator (Hybrid)

Connected Kerb Limited; Greater London; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Pension via Royal London

Hybrid working model

Central London location – Soho

Social and career development

Job summary

Connected Kerb Limited in London is seeking two Customer Service Support Coordinators to join a 3-day-a-week pattern. You will handle customer queries by email and phone, support the operations team, and help maintain uptime and service levels in a fast-paced 24/7 environment.

A flexible, collaborative mindset and strong communication are essential for success in this role. Hybrid working model with central London location in Soho; competitive salary, pension via Royal London, and career

Qualifications

• Customer service experience in a call centre environment preferred.
• Ability to work under deadlines with a flexible attitude.
• Strong multi-tasking and time management skills.
• Excellent written and verbal communication, and self‑starter mindset.

Responsibilities

• Communicate with customers by email and phone to answer queries.
• Resolve issues and ensure high levels of customer satisfaction.
• Support the operations team to meet uptime and utilisation KPIs.
• Handle incoming workload with good organisation and prioritisation.

Skills

Microsoft Office

Customer service

Call centre experience

Working under pressure

Multitasking

Time management

Communication skills

Tools

Microsoft Office

D365

Job description

Connected Kerb Limited in London is seeking two Customer Service Support Coordinators to join a 3-day-a-week pattern. You will handle customer queries by email and phone, support the operations team, and help maintain uptime and service levels in a fast-paced 24/7 environment.

A flexible, collaborative mindset and strong communication are essential for success in this role. Hybrid working model with central London location in Soho; competitive salary, pension via Royal London, and career