Hybrid Service Coordinator: Customer Scheduling & Support

Cameo Consultancy (Recruitment) Limited; Banbury; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Training and onboarding

Pension scheme

Private medical healthcare

Sick pay

Job summary

Cameo Consultancy (Recruitment) Limited is seeking a Service Coordinator in Banbury. You will act as the vital link between customers, engineers and internal teams to schedule work, resolve queries and ensure high service levels.

You will own service requests from first contact to completion and keep all information up to date. The role focuses on coordinating field engineers, maintaining CRM accuracy, and providing proactive customer communications with a view to timely completion and approved

Qualifications

• Experience in customer service, service coordination, scheduling or busy administration.
• Ability to manage multiple tasks and priorities under pressure.
• Strong attention to detail and accuracy.

Responsibilities

• Handle customer enquiries by phone and email.
• Schedule Field Service Engineers per customer needs and timelines.
• Provide proactive updates on service progress and planned work.
• Maintain accurate CRM records and manage service requests from start to finish.
• Process cost estimates and follow up on approvals.
• Coordinate spare parts orders for approved work.
• Monitor orders and progress to ensure timely completion.
• Investigate invoice queries and arrange supporting documentation.

Skills

Customer service

Scheduling

Organization

Communication

CRM systems

Tools

SAP

MS Dynamics CRM

Job description

Cameo Consultancy (Recruitment) Limited is seeking a Service Coordinator in Banbury. You will act as the vital link between customers, engineers and internal teams to schedule work, resolve queries and ensure high service levels.

You will own service requests from first contact to completion and keep all information up to date. The role focuses on coordinating field engineers, maintaining CRM accuracy, and providing proactive customer communications with a view to timely completion and approved