Hybrid Service Management Coordinator

Databarracks; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Performance related bonus

Private Medical

Private Pension 5% employer contrib.

Bike to work scheme

Electric vehicle scheme

Job summary

Databarracks in London (hybrid: minimum 2 days per week in office) is seeking an organised Service Management Coordinator to support our Service Managers with day-to-day activities and creating insightful review packs.

You will prepare Service Review and Technical Review packs, monitor service activity, drive actions to completion and maintain accurate customer information across systems. This role focuses on proactive coordination and data-driven reporting to improve service outcomes.

Qualifications

• 1–3 years’ experience in IT service desk/tech support/IT operations or similar tech environment.
• Strong organisational skills to manage multiple priorities and deadlines.
• Excellent attention to detail when analysing information and preparing reports.

Responsibilities

• Prepare Service Review packs with clear, consistent content for each customer.
• Prepare Technical Review packs covering backup configuration, gaps, risks and optimisations.
• Manage review preparation schedules and ensure packs are ready by deadlines.
• Verify reporting quality and resolve discrepancies with relevant teams.
• Schedule meetings, prepare agendas and distribute materials.
• Track actions, owners and dates, and follow up to ensure progress.

Skills

Organised

Attention to detail

Time management

Communication

Proactive

Judgement

Discretion

Tools

PowerPoint

Excel

Word

Outlook

Teams

Job description

Databarracks in London (hybrid: minimum 2 days per week in office) is seeking an organised Service Management Coordinator to support our Service Managers with day-to-day activities and creating insightful review packs.

You will prepare Service Review and Technical Review packs, monitor service activity, drive actions to completion and maintain accurate customer information across systems. This role focuses on proactive coordination and data-driven reporting to improve service outcomes.