Service Delivery Coordinator — Hybrid Role

Opustech; Reigate; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare and Cash Plan

Pension and life insurance

Enhanced Maternity and Paternity

Dreamball quarterly draw

Personalised training and development

Fully funded companywide events

Monthly outstanding performer accruals

Paid volunteering days

Refer a friend scheme (£1,000)

Job summary

Opus, the UK’s largest independent Managed Service Provider, is recruiting a Service Management Co-ordinator in Reigate. You will be the day-to-day service contact for a portfolio of Framework and Gold Standard customers, ensuring high-quality customer experience and timely reporting.

The role focuses on data gathering, analysis and reporting, supporting service reviews, and escalating issues as needed. Hybrid working with three days in Reigate offers balance and development opportunities.

Qualifications

• Minimum of two years’ experience in a customer service or service management role.
• Confident in presenting information and engaging professionally with customers.
• Ability to gather, validate and interpret service data.
• Ability to produce clear, accurate reports and maintain reporting templates.
• Exposure to service management systems and databases preferred.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Well organised, able to manage recurring deadlines and follow actions through to completion.
• GCSEs including Maths & English at C or above.

Responsibilities

• Act as day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.
• Deliver high-quality customer experience and support continuity throughout contracted services.
• Produce accurate and timely service reporting for Service Management Analysts and Service Managers.
• Support Service Management Analysts with service reviews, customer analysis, case investigation and action tracking.
• Escalate major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager.
• Maintain high standards across allocated customer experience and reporting activities.

Skills

Customer service

Service management

Data gathering

Reporting

Presentation

MS Office (Excel/PowerPoint)

Organisational skills

Education

GCSEs including Maths & English

Tools

Service management systems

Excel

PowerPoint

Job description

Opus, the UK’s largest independent Managed Service Provider, is recruiting a Service Management Co-ordinator in Reigate. You will be the day-to-day service contact for a portfolio of Framework and Gold Standard customers, ensuring high-quality customer experience and timely reporting.

The role focuses on data gathering, analysis and reporting, supporting service reviews, and escalating issues as needed. Hybrid working with three days in Reigate offers balance and development opportunities.