Service Management Co-ordinator
Opus Technology Limited
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Benefits offered by this job
Job summary
Opus Technology offers a Service Management Co-ordinator role within their Service Delivery team. You will be the day-to-day service contact for an allocated portfolio of Framework and Gold Standard customers, ensuring high-quality customer experience and continuous support across contracted services.
You will produce timely service reports, assist with service reviews and data analysis, and escalate complex issues. Hybrid role based in Reigate with salary £30-£32k DOE.
Qualifications
- Minimum of two years’ experience in a customer service or service management role.
- Confident in presenting information and engaging professionally with customers.
- Ability to gather, validate and interpret service data.
- Ability to produce clear, accurate reports and maintain reporting templates.
- Exposure to service management systems and databases preferred.
- Proficient in Microsoft Office, particularly Excel and Powerpoint.
- Well organised, able to manage recurring deadlines and follow actions through to completion.
- At least 5 GCSE Grades at ‘C’ level or above including Maths & English.
Responsibilities
- Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
- Producing accurate and timely service reporting for Service Management Analysts and Service Managers
- Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
- Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
- Maintaining high standards across allocated customer experience and reporting activities
Skills
Education
Tools
Job description
Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development.
Be a key player in our Service Delivery team
The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.
Additionally, you will be responsible for:
- Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
- Producing accurate and timely service reporting for Service Management Analysts and Service Managers
- Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
- Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
- Maintaining high standards across allocated customer experience and reporting activities
Salary £30-£32k DOE
Hybrid working for a good work/life balance – 3 days a week in Reigate
You will have the following experience/skills:
- A minimum of two years’ experience in a customer service or service management role
- Confident in presenting information and engaging professionally with customers
- Ability to gather, validate and interpret service data
- Ability to produce clear, accurate reports and maintain reporting templates
- Exposure to service management systems and databases preferred
- Proficient in Microsoft Office, particularly Excel and Powerpoint
- Well organised, able to manage recurring deadlines and follow actions through to completion
- At least 5 GCSE Grades at ‘C’ level or above including Maths & English
- Aligned with the Opus core values
- A comprehensive Private Healthcare and Cash Plan
- Pension and life insurance
- Enhanced Maternity and Paternity
- Entry to the £3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly ‘outstanding performer’ accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Proud member of the Disability Confident employer scheme
Company: Opus Technology
Salary: £28,860 to £28,860 a year
Hours: Full-time
Location: RH2 9AQ
Job type: Permanent
Posting date: 16 Oct 2026
Closing date: 13 Nov 2026
Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development.
Be a key player in our Service Delivery team
The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.
Additionally, you will be responsible for:
- Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
- Producing accurate and timely service reporting for Service Management Analysts and Service Managers
- Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
- Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
- Maintaining high standards across allocated customer experience and reporting activities
Salary £30-£32k DOE
Hybrid working for a good work/life balance – 3 days a week in Reigate
You will have the following experience/skills:
- A minimum of two years’ experience in a customer service or service management role
- Confident in presenting information and engaging professionally with customers
- Ability to gather, validate and interpret service data
- Ability to produce clear, accurate reports and maintain reporting templates
- Exposure to service management systems and databases preferred
- Proficient in Microsoft Office, particularly Excel and Powerpoint
- Well organised, able to manage recurring deadlines and follow actions through to completion
- At least 5 GCSE Grades at ‘C’ level or above including Maths & English
- Aligned with the Opus core values
- A comprehensive Private Healthcare and Cash Plan
- Pension and life insurance
- Enhanced Maternity and Paternity
- Entry to the £3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly ‘outstanding performer’ accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
£60,000 to £70,000 per year
Opus Technology
Permanent Full time
£28,860 to £28,860 per year
Opus Technology
Permanent Full time
£63,823 to £63,823 per year
Surrey County Council
Reigate, Surrey
Contract Full time
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