Hybrid Service Coordinator - Utilities & Customer Care

Adecco (Portugal); Margaretting; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

22 days annual leave

Work from home 1–2 days

Company mobile phone

Company laptop

Private medical insurance

Job summary

Adecco is recruiting a Service Coordinator in Chelmsford to act as the vital link between departments and customers. You will coordinate service requests, schedule appointments, and support engineers and contractors to ensure efficient service delivery.

The role emphasizes strong organisational and communication skills, with exposure to scheduling software and MS Office. The position offers hybrid work options and benefits including tech gear and healthcare.

Qualifications

• Experience in a coordination or administrative role in utilities or service sectors.
• Strong organisational skills with ability to manage multiple tasks.
• Excellent verbal and written communication with customers and colleagues.
• Proactive and solution-oriented mindset with quick thinking.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Coordinate service requests and schedule appointments to meet customer needs.
• Liaise with engineers, contractors and customers to facilitate smooth operations.
• Maintain accurate records of service requests and customer interactions.
• Support the team with administrative tasks to enhance workflow.
• Provide exceptional customer service, addressing inquiries and concerns promptly.
• Monitor service delivery performance and identify areas for improvement.

Skills

Coordination

Administrative support

Organisation

Communication

Microsoft Office

Scheduling software

Tools

Microsoft Office Suite

Scheduling software

Job description

Adecco is recruiting a Service Coordinator in Chelmsford to act as the vital link between departments and customers. You will coordinate service requests, schedule appointments, and support engineers and contractors to ensure efficient service delivery.

The role emphasizes strong organisational and communication skills, with exposure to scheduling software and MS Office. The position offers hybrid work options and benefits including tech gear and healthcare.