Scheduling Coordinator

Adecco (Portugal); Chelmsford; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Annual leave + holidays (22 days)

Hybrid work option

Company mobile phone

Company laptop

Private medical insurance

Job summary

Our client in Chelmsford is seeking a Service Coordinator to manage service requests, schedule engineers, and maintain records to support outstanding customer service in the utilities sector.

The role offers hybrid working options, with a 9am–5pm schedule Monday to Friday. Benefits include 22 days of annual leave plus bank holidays, a company mobile phone and laptop, private medical insurance, and a supportive team environment.

Qualifications

• Experience in coordination or administrative roles, preferably in utilities or services.
• Strong organisational skills with ability to manage multiple tasks.
• Excellent verbal and written communication.
• Proactive, solution-oriented mindset and quick thinker.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Coordinate service requests and schedule appointments to meet customer needs.
• Liaise with engineers, contractors and customers to facilitate smooth operations.
• Maintain accurate records of service requests and customer interactions.
• Support the team with administrative tasks to enhance workflow.
• Provide exceptional customer service and address inquiries promptly.
• Monitor service delivery performance and identify areas for improvement.

Skills

Coordination

Administrative experience

Organisational skills

Communication skills

Problem solving

Microsoft Office

Scheduling software

Tools

Microsoft Office

Scheduling software

Job description

Job Opportunity: Service Coordinator in Chelmsford

Salary: £15.00 per hour

Hours: Monday to Friday, 9am to 5pm, with a one hour paid lunch break

Are you an enthusiastic and organised individual looking to make an impact in the utilities sector? Our client, a forward-thinking organisation based in Chelmsford, is seeking a dedicated Service Coordinator to join their dynamic team. This is a fantastic opportunity to play a pivotal role in ensuring seamless service delivery and customer satisfaction.

About the Organisation

Our client prides itself on delivering top-notch utilities services while fostering a supportive and collaborative work environment. With a commitment to innovation and excellence, the organisation is looking for someone who shares their values and dedication to outstanding service.

Key Responsibilities

• Coordinating service requests and scheduling appointments to meet customer needs.
• Liaising with engineers, contractors, and customers to facilitate smooth operations.
• Maintaining accurate records of service requests and customer interactions.
• Supporting the team with administrative tasks to enhance workflow.
• Providing exceptional customer service, addressing inquiries and concerns promptly.
• Monitoring service delivery performance and identifying areas for improvement.

What Our Client is Looking For

• Previous experience in a coordination or administrative role, preferably within the utilities or service sector.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both verbal and written, to engage effectively with customers and team members.
• A proactive and solution-oriented mindset, with the ability to think on your feet.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• A commitment to delivering exceptional customer service and enhancing customer satisfaction.

Why Join Our Client

• 22 days' annual leave, plus bank holidays
• Potential to work from home one or two days per week
• Company mobile phone and contract, paid for by the company
• Company laptop
• Private medical insurance

If you are ready to take the next step in your career and make a meaningful impact in the utilities industry, this could be the perfect opportunity for you.

Note: Only shortlisted candidates will be contacted.

Our client is an equal opportunity employer and values diversity in the workplace.