Service Coordinator

Adecco (Portugal); Chelmsford; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

22 days annual leave

Bank holidays

Hybrid/Remote work options

Company phone provided

Company laptop

Private medical insurance

Job summary

Adecco (Portugal) is helping a Chelmsford-based client recruit a Service Coordinator. The role focuses on coordinating service requests, scheduling appointments, and maintaining records to ensure smooth operations and high customer satisfaction.

The position offers hybrid working options with a salary of £15.00 per hour, Monday to Friday, 9am–5pm, including a paid lunch break. Experience in utilities or service coordination is preferred.

Qualifications

• Previous experience in a coordination or administrative role, preferably within utilities or service sector.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both verbal and written, to engage effectively with customers and team members.
• A proactive and solution-oriented mindset, with the ability to think on your feet.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• A commitment to delivering exceptional customer service and enhancing customer satisfaction.

Responsibilities

• Coordinating service requests and scheduling appointments to meet customer needs.
• Liaising with engineers, contractors, and customers to facilitate smooth operations.
• Maintaining accurate records of service requests and customer interactions.
• Supporting the team with administrative tasks to enhance workflow.
• Providing exceptional customer service, addressing inquiries and concerns promptly.
• Monitoring service delivery performance and identifying areas for improvement.

Skills

Coordination

Administrative tasks

Microsoft Office

Scheduling software

Customer service

Tools

Scheduling software

Job description

Job Opportunity: Service Coordinator in Chelmsford

Salary: £15.00 per hour

Hours: Monday to Friday, 9am to 5pm, with a one hour paid lunch break

Are you an enthusiastic and organised individual looking to make an impact in the utilities sector? Our client, a forward-thinking organisation based in Chelmsford, is seeking a dedicated Service Coordinator to join their dynamic team. This is a fantastic opportunity to play a pivotal role in ensuring seamless service delivery and customer satisfaction.

About the Organisation

Our client prides itself on delivering top-notch utilities services while fostering a supportive and collaborative work environment. With a commitment to innovation and excellence, the organisation is looking for someone who shares their values and dedication to outstanding service.

Key Responsibilities

• Coordinating service requests and scheduling appointments to meet customer needs.
• Liaising with engineers, contractors, and customers to facilitate smooth operations.
• Maintaining accurate records of service requests and customer interactions.
• Supporting the team with administrative tasks to enhance workflow.
• Providing exceptional customer service, addressing inquiries and concerns promptly.
• Monitoring service delivery performance and identifying areas for improvement.

What Our Client is Looking For

• Previous experience in a coordination or administrative role, preferably within the utilities or service sector.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both verbal and written, to engage effectively with customers and team members.
• A proactive and solution-oriented mindset, with the ability to think on your feet.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• A commitment to delivering exceptional customer service and enhancing customer satisfaction.

Why Join Our Client

• 22 days' annual leave, plus bank holidays
• Potential to work from home one or two days per week
• Company mobile phone and contract, paid for by the company
• Company laptop
• Private medical insurance

If you are ready to take the next step in your career and make a meaningful impact in the utilities industry, this could be the perfect opportunity for you.

Note: Only shortlisted candidates will be contacted.

Our client is an equal opportunity employer and values diversity in the workplace.