Hybrid Service Scheduler - Utilities & Customer Experience

Adecco (Portugal); Chelmsford; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Annual leave + holidays (22 days)

Hybrid work option

Company mobile phone

Company laptop

Private medical insurance

Job summary

Our client in Chelmsford is seeking a Service Coordinator to manage service requests, schedule engineers, and maintain records to support outstanding customer service in the utilities sector.

The role offers hybrid working options, with a 9am–5pm schedule Monday to Friday. Benefits include 22 days of annual leave plus bank holidays, a company mobile phone and laptop, private medical insurance, and a supportive team environment.

Qualifications

• Experience in coordination or administrative roles, preferably in utilities or services.
• Strong organisational skills with ability to manage multiple tasks.
• Excellent verbal and written communication.
• Proactive, solution-oriented mindset and quick thinker.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Coordinate service requests and schedule appointments to meet customer needs.
• Liaise with engineers, contractors and customers to facilitate smooth operations.
• Maintain accurate records of service requests and customer interactions.
• Support the team with administrative tasks to enhance workflow.
• Provide exceptional customer service and address inquiries promptly.
• Monitor service delivery performance and identify areas for improvement.

Skills

Coordination

Administrative experience

Organisational skills

Communication skills

Problem solving

Microsoft Office

Scheduling software

Tools

Microsoft Office

Scheduling software

Job description

Our client in Chelmsford is seeking a Service Coordinator to manage service requests, schedule engineers, and maintain records to support outstanding customer service in the utilities sector.

The role offers hybrid working options, with a 9am–5pm schedule Monday to Friday. Benefits include 22 days of annual leave plus bank holidays, a company mobile phone and laptop, private medical insurance, and a supportive team environment.