Hybrid Admin & Service Coordination Specialist

Eligo Recruitment Ltd; Harlow; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working (3 days in-office, 2 at

Remote working after probation

Job summary

Eligo Recruitment Ltd is seeking a Business Services Administrator in Harlow to support housing associations and local authorities. The role balances office-based coordination with homeworking after probation, ensuring jobs, inspections and communications run smoothly.

You’ll log communications, manage multiple priorities, and assist engineers and Contract Managers. Prior admin, customer service, or housing/compliance experience is valued, along with strong IT and CRM usage.

Qualifications

• Strong telephone and written communication skills.
• Excellent organisation and attention to detail.
• Confidence dealing with customers and resolving queries.
• Ability to manage several tasks and priorities at once.
• Calm and professional approach when things get busy.

Responsibilities

• Responding promptly to inbound telephone and email enquiries from housing associations and local authorities.
• Accurately logging communications and keeping records complete and up to date.
• Scheduling and coordinating routine inspections and small works for field engineers.
• Monitoring customer portals and updating job progress and completion information.
• Handling queries from customers and engineers with follow-up where needed.
• Supporting Contract Managers with general administration.

Skills

Telephone communication

Written communication

Organisation

Multi-tasking

Customer service

Problem solving

Tools

CRM platforms

Microsoft Office

Job description

Eligo Recruitment Ltd is seeking a Business Services Administrator in Harlow to support housing associations and local authorities. The role balances office-based coordination with homeworking after probation, ensuring jobs, inspections and communications run smoothly.

You’ll log communications, manage multiple priorities, and assist engineers and Contract Managers. Prior admin, customer service, or housing/compliance experience is valued, along with strong IT and CRM usage.