Service coordinator

Adecco (Portugal); Margaretting; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

22 days annual leave

Work from home 1–2 days

Company mobile phone

Company laptop

Private medical insurance

Job summary

Adecco is recruiting a Service Coordinator in Chelmsford to act as the vital link between departments and customers. You will coordinate service requests, schedule appointments, and support engineers and contractors to ensure efficient service delivery.

The role emphasizes strong organisational and communication skills, with exposure to scheduling software and MS Office. The position offers hybrid work options and benefits including tech gear and healthcare.

Qualifications

• Experience in a coordination or administrative role in utilities or service sectors.
• Strong organisational skills with ability to manage multiple tasks.
• Excellent verbal and written communication with customers and colleagues.
• Proactive and solution-oriented mindset with quick thinking.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Coordinate service requests and schedule appointments to meet customer needs.
• Liaise with engineers, contractors and customers to facilitate smooth operations.
• Maintain accurate records of service requests and customer interactions.
• Support the team with administrative tasks to enhance workflow.
• Provide exceptional customer service, addressing inquiries and concerns promptly.
• Monitor service delivery performance and identify areas for improvement.

Skills

Coordination

Administrative support

Organisation

Communication

Microsoft Office

Scheduling software

Tools

Microsoft Office Suite

Scheduling software

Job description

Job Opportunity: Service Coordinator in Chelmsford

Salary: £15.00 per hour
Hours: Monday to Friday, 9am to 5pm, with a one hour paid lunch break

Are you an enthusiastic and organised individual looking to make an impact in the utilities sector? Our client, a forward-thinking organisation based in Chelmsford, is seeking a dedicated Service Coordinator to join their dynamic team. This is a fantastic opportunity to play a pivotal role in ensuring seamless service delivery and customer satisfaction.

About the Organisation:
Our client prides itself on delivering top-notch utilities services while fostering a supportive and collaborative work environment. With a commitment to innovation and excellence, the organisation is looking for someone who shares their values and dedication to outstanding service.

Key Responsibilities:
As a Service Coordinator, you will be the vital link between various departments, ensuring that service requests are handled efficiently and effectively. Your responsibilities will include:

• Coordinating service requests and scheduling appointments to meet customer needs.
• Liaising with engineers, contractors, and customers to facilitate smooth operations.
• Maintaining accurate records of service requests and customer interactions.
• Supporting the team with administrative tasks to enhance workflow.
• Providing exceptional customer service, addressing inquiries and concerns promptly.
• Monitoring service delivery performance and identifying areas for improvement.

What Our Client is Looking For:
The ideal candidate will possess a blend of skills and qualities that make them an excellent fit for this role. Key attributes include:

• Previous experience in a coordination or administrative role, preferably within the utilities or service sector.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both verbal and written, to engage effectively with customers and team members.
• A proactive and solution-oriented mindset, with the ability to think on your feet.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• A commitment to delivering exceptional customer service and enhancing customer satisfaction.

Why Join Our Client?

• 22 days' annual leave, plus bank holidays
• Potential to work from home one or two days per week
• Company mobile phone and contract, paid for by the company
• Company laptop
• Private medical insurance

Note: Only shortlisted candidates will be contacted. Our client is an equal opportunity employer and values diversity in the workplace.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.