Hybrid Senior Account Manager — Hospitality SaaS (CEE)

Planet; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology company is looking for a Senior Account Manager to manage and grow relationships with strategic hotel clients in the Central and Eastern Europe region. The ideal candidate should have over 5 years of account management experience, fluency in German and English, and a strong understanding of hospitality technology. The role includes strategic planning, customer retention, and upselling opportunities. The company embraces a hybrid work model, fostering a diverse environment.

Qualifications

• 5+ years’ experience in key account management or customer success roles, ideally in hospitality software or SaaS.
• Demonstrated ability in managing large enterprise or strategic hotel accounts across multiple geographies.
• Deep understanding of hotel operations and the hospitality technology landscape.

Responsibilities

• Own and manage relationships with strategic hotel customers in the CEE region.
• Drive customer retention through proactive value delivery and business reviews.
• Act as escalation point for strategic customers; resolve issues swiftly.

Skills

Fluent in German

Excellent negotiation skills

Customer-first mindset

Tools

Salesforce

Job description

A global technology company is looking for a Senior Account Manager to manage and grow relationships with strategic hotel clients in the Central and Eastern Europe region. The ideal candidate should have over 5 years of account management experience, fluency in German and English, and a strong understanding of hospitality technology. The role includes strategic planning, customer retention, and upselling opportunities. The company embraces a hybrid work model, fostering a diverse environment.