Hybrid Sales & Service Advisor – Customer Solutions

BDR Thermea Group; Warwick; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave pro rata

Contributory pension scheme

Health Plan

Industry-leading training

Supportive team environment

Job summary

Baxi is hiring a Sales & Customer Service Advisor in Warwick to support customers, installers and merchants. You’ll manage inbound/outbound calls, respond to enquiries and promote Baxi services. The role blends customer service, after-sales support and sales, with 30 hours per week and a 50/50 office/remote pattern.

Training is provided, and you’ll join a friendly team within Baxi Customer Support. The salary is £21,147.24 with additional commission on sales and Saturday rota duties.

Qualifications

• Excellent communication skills (telephone and email).
• Confident and professional telephone manner.
• Able to ask the right questions to understand needs.
• Commercial awareness and ability to spot sales opportunities.
• Strong listening and problem-solving abilities.
• Team player with initiative and ownership of queries.

Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries via email.
• Use questioning and listening to understand customer needs and identify solutions.
• Assess service and warranty enquiries and arrange appropriate appointments.
• Liaise with engineers and internal teams to resolve issues and move requests forward.
• Identify sales opportunities, including Baxi Service Plans and chargeable services.
• Maintain accurate customer and service records for future interactions.
• Meet customer service and sales KPIs while delivering a positive Baxi experience.

Skills

Customer service

Sales

Communication

Questioning

Problem solving

Negotiation

Job description

Baxi is hiring a Sales & Customer Service Advisor in Warwick to support customers, installers and merchants. You’ll manage inbound/outbound calls, respond to enquiries and promote Baxi services. The role blends customer service, after-sales support and sales, with 30 hours per week and a 50/50 office/remote pattern.

Training is provided, and you’ll join a friendly team within Baxi Customer Support. The salary is £21,147.24 with additional commission on sales and Saturday rota duties.