Hybrid Repairs Coordinator – Locality & Customer Service

Sovereign Housing Association Limited; East Hertfordshire; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association is seeking a Coordinator - Repair for their Property Services team in Hertfordshire. The successful candidate will support the delivery of repair and maintenance services, manage relationships with stakeholders, and ensure that customers receive excellent service. Key skills include effective communication, customer service experience, and the ability to work in a fast-paced environment. The role offers a mix of office and home working for a sustainable work/life balance.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

Matched pension scheme up to 12%

Generous maternity/adoption pay

Private medical insurance options

Wellbeing discounts

Qualifications

• Ability to build positive relationships with colleagues and contractors.
• Capability to work under pressure in a fast-changing environment.

Responsibilities

• Support delivery of responsive repairs and maintenance service.
• Manage case escalations for internal and external stakeholders.
• Ensure excellent communication with SNG customers.

Skills

Excellent communication skills

Customer service experience

Organisational skills

Proficiency in Microsoft applications

Ability to manage competing priorities

Data analysis proficiency

Job description

A leading housing association is seeking a Coordinator - Repair for their Property Services team in Hertfordshire. The successful candidate will support the delivery of repair and maintenance services, manage relationships with stakeholders, and ensure that customers receive excellent service. Key skills include effective communication, customer service experience, and the ability to work in a fast-paced environment. The role offers a mix of office and home working for a sustainable work/life balance.